Fast Tracked Process Improvement is  an intensive four day training and consultation for highly motivated employees and stakeholders to develop your organization’s approach to improving an important or highly visible process (for example development plan review, payment processing, permit processing, customer service, etc.)  This intervention helps organizations build process improvement skills while conducting an intensive effort to redesign a challenging business process.

Best Opportunities:  Recommended as a tool for improving business processes that are no longer meeting customer expectations in terms of the quality, speed or cost of the service.

  • Participants will map the current process

  •  Identify major stakeholders and their expectations

  • Recognize “gaps” in current performance

  • Identify performance practices in other organizations

  • Develop several alternative solutions for recommendation to management.

Customized Options Include:
 Advance consultation will be offered to help you identify appropriate challenges and form the right process improvement team.  Your management team will also set the “charter” with parameters and ground rules to guide the process improvement work. You can draw upon people from across the organization to join the department under study for this project.