Benchmarking & Learning by Comparison

Organizations measure performance for the purpose of determining where improvements should be made in services and business processes.

I can help you organize and implement a project to learn from top performers to:

• Determine the most opportune areas to benchmark;

• Document your performance and develop benchmarks that emphasize results;

• Create benchmarks that are comparable to similar organizations/jurisdictions;

• Develop a process for benchmark data gathering and analysis.