The Balanced Scorecard – Planning for Performance is a day-long seminar for managers, analysts and program staff who are responsible for planning, budgeting and evaluating services. This seminar builds on the Balanced

Scorecard approach to the four dimensions of performance that must be managed for success: customer outcome; financial; process; and, learning and innovation.
Best Opportunity: Advancing your organization’s ability to plan and manage strategically.  Best for organizations with some prior experience in strategic or business planning.

The Balanced Scorecard approach enables managers to think strategically and map out a comprehensive strategy for achieving results.

Identifying the most critical customer and financial results your organization must achieve.

Understanding and improving performance by identifying critical processes that support your goals.

Planning the investment in organizational and learning that will help your organization excel in these critical areas.

Customized Options Include:

As a conceptual overview utilizing general examples, the one day course can be offered to larger audiences of up to 40.

The two day course is most effective in small groups of 12 to 20 people from the same department or related programs. Additional course time allows participants to apply the concepts to a service area and begin developing their own plan.